CRM for Call Centers: Enhancing Customer Service Through Smart Relationship Management
In today’s customer-driven world, call centers are the frontline of brand interaction. Whether providing support, resolving issues, or conducting sales calls, call center agents manage high volumes of customer interactions daily. To meet growing expectations for speed, accuracy, and personalization, call centers rely heavily on technology—especially Customer Relationship Management (CRM) systems. A CRM built for … Baca Selengkapnya